SHIPPING and HANDLING
Handling Time
For basic steels, 2 to 5 business days
For 1095 and Damascus : 4 to 9 business days
For 440C German Steel and 5160 Spring Steel: 2 to 3 weeks
For Japanese Steels: 4 to 6 weeks
For Preorders: 8 to 12 weeks from date of launch of product
For out of stock items: 3 to 4 weeks
For custom orders: TBD
Shipping Time
Domestic Shipping: 2 to 5 business days
International Shipping: 4 to 8 business days
Remote International Shipping: 1 to 2 weeks
Shipping Services
Domestic: UPS, FedEx, USPS, DPD, Local Frieght
International: DHL Express, DPD International, FedEx, UPS, USPS
Remote Area Surcharges
There are certain areas outside USA which are considered as "remote" by shipment companies. So they charge a Remote Area Fee equivalent to USD 60 for shipment to such destination. Customers are required to pay this to receive such parcels. It is collectable by us on behalf of shipment companies.
Customs Clearance and Duties
Any sort of customs or levis are payable by customers. We do not collect this fee on behalf of Customs Department except for UK, Ireland and Scotland Customs.
EXCHANGE and RETURNS
We gladly accept Returns & Exchanges, subjected to following conditions:
- Return Period: Contact within 3 days from date of receipt, ship within 7 days from date of receipt.
- Exchange Period: Contact within 7 days of receipt & ship within 14 days of receipts
- Exchange & Return shipping is customer responsibility
- Refund is Net of Order Total, Shipping & Non Refundable Expenses
- Cancelation is Net of Order Total & Non Refundable Charges
- Item(s) should be in resalable position & must be returned in original form.
- Any damage during shipping is mutually adjustable.
- Any damage/loss of value is deductible during exchange/return
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.